- Closely working with Senior UX Designer in Agile environment.
- Analyses and identifies what user's problems are being solved in the next iteration and designs a good user experience to solve those problems
- Ensure the high quality of responsive UX design.
- Work with different applications and stakeholders to understand UX issues and actively solve them.
- Learn and understand existing applications to be able to identify issues and provide solutions with reasonable estimate.
- Responsible for UX related work activities.
- Minimises additional effort by designing workflows that leverage existing templates and modules
- Develops visual design concepts and design assets in time for development
- Progressively develops a reusable design style kit for the developers to create in HTML and CSS
- Work with dev teams to confirms the tech feasibility
- Resolves design issues blocking project delivery for the team
- Helps with enhancements and development of new features from User Experience perspective.
- Proactively identifies existing UX issues and provide solutions.
- Perform usability testing, interviews and gather feedback
- Estimates UX related works
- Defines and delivers UI wireframes (High and low, UI sketches and prototypes both static and interactive)
- Contribute towards UX process improvements
- Delivery high quality of UI Design of projects in timely manner.
- The ability to demonstrate support for innovation and for organisational changes needed to improve the organisation’s effectiveness
- The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, actioning on feedback, and addressing problems and issues promptly.
- The ability to ensure that information is passed on to others who should be kept informed
- The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
- Openness to different and new ways of doing things; willingness to modify own preferred way of doing things
- The ability to measure the success of the new experience using quantitative and qualitative approach using approaches such as survey forms or performing interviews and/or user testing
- Internal Relationships
- External Relationships
- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.
Company
Location
Melbourne - Australia
Job type
Full-Time
React Job Details
Opportunity snapshot:
An exciting, permanent opportunity has become available for a UX UI Designer role
You will work within cross-functional Agile teams on projects and extensional initiatives to deliver high-quality applications built using using .Net, Sitecore, NodeJS, modern JavaScript frameworks (including ReactJS and AngularJS), and using HTML5, SASS/SCSS.
The UX UI Designer, will be working on a Knowledge Management system, together with an AI-powered knowledge-finding system for supporting agents in messaging channels, with the intention of automating with AI enabled bots that can help customers with tasks that don’t need to be actioned by a person.
This role will be contributing to identifying and defining the problem statements and communicate these in support of the business needs, designing a quality user experience, to drive enhancements and development of new features from User Experience perspective.
You will be working with other team members such as Product Owner, Delivery Manager, Business Analyst, Developers and Testers which will make use of applications mostly built in a Microsoft Technology stack such as Sitecore and Azure, but also other technologies such as NodeJS, and Google cloud platforms.
This UX UI Designer role will be involved working closely with a Senior UX designer and be working across both the UX phase (research deliverables such as interviews and workshops) and the UI stage (Designs, Lo-Fi and/or Hi-Fi protypes, reviews, and reports) as well as interacting with other team members such as developers.
How will I help?
You may also carry out any other duties reasonably requested by Bupa from time to time
What do I need?
Qualifications
o Relevant tertiary qualification at degree level and/or extensive relevant experience as detailed above
o 2+ years of experience applying User Centred Design methodologies for responsive applications that leverage emerging technologies, consumer electronics and/or devices
Experience
o Advanced knowledge of UX/UI software – Figma, Sketch, Axure, and Adobe Suite (Photoshop, Illustrator, InDesign) or related tools
o Strong understanding of modern software and application development processes and methodologies including front-end technologies such as HTML, CSS, CSS3
o Working knowledge of web and mobile app design best practices, focusing on responsive, adaptive, and fluid design across multiple devices and screen types
o Previous experience working in an Agile environment.
o Working knowledge of customer journey mapping
o Experience in creating user flow diagrams, wireframes, and prototypes
o Understanding of user interface design patterns and standard User Centred Design methodologies
o Ability to convey your ideas via strong written, verbal communication and presentation skills
o Ability to manage projects along with a proven ability to multi-task, meet deadlines and thrive in a fast-paced environment, and react quickly to changes in direction.
o Proficient understanding and working experience of Accessibility standards such AAA, AA etc
Bonus
o Creating information architecture documentation including sitemaps
o Previous experience working with a Knowledgebase product
o Previous experience working with Miro (or equivalent)
o Previous experience working with Sitecore CMS is desirable
o Good understanding of Material UI and Material Design Systems is advantageous
o Good understanding of SEO is advantageous.
o Experience with Google Dialogflow, and any other Bot based AI engine/NLP is advantageous
o Experience with chats messaging systems such as LivePerson/sprinklr is advantageous
o Proficient understanding and working experience of code versioning tools like Git.
Key relationships
o Product Managers
o UX Designers
o Delivery Managers
o Business Analysts
o Testers
o Developers
o Technology Managers
o Digital Delivery teams
o Wider Digital and marketing community
o Content Authors
o Users
o External vendors
What’s in it for me?
As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.
Perk highlights:
About Bupa
Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
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